Sam Maniar buys an insurance policy through Vrbo. But when you try to register a claim, you find that you don’t have insurance. Still covered?
Q: I paid for a vacation rental in Paradise Island, Bahamas through Vrbo. I also purchased a cancellation through CSA Travel Protection on the Vrbo online page and have a confirmation.
Unfortunately, one of the members of my group cannot for medical reasons. I called CSA to register a claim, but they have no record of my policy. A representative also told me that he had problems with Vrbo verifying insurance but was not sending the data to CSA.
CSA said I’m not covered as far as they’re concerned.
I played Vrbo again. An agent told me to play CSA. I even copied and pasted my insurance confirmation into the correspondence, but he wasn’t interested. I also asked for his license plate number, but he said he didn’t have permission to provide it. .
In this regard, I would appreciate a travel insurance policy so that I can take the mandatory steps to get a refund or a full refund directly from Vrbo. Copies of the travel insurance confirmation and rental charge are attached. Can you help me?please?- Sam Maniar, Hudson, Ohio
A: If you paid for an insurance policy through Vrbo, you deserve to have one. What Vrbo does or does not do with your cash once you have shown the policy is not your problem.
Your correspondence with Vrbo obviously shows that you have taken out an insurance policy. This turned out to be a sensible decision, as the policy covers an unforeseen illness. Since a member of your organization is unable to travel, you get a full refund for your Stay.
The written record is confusing, but it supports their position. Vrbo’s formula states that “the initial acquisition was unsuccessful and cancelled. “However, he got a confirmation. But Vrbo also says it has initiated a retroactive purchase of cancellation insurance for you. Therefore, it deserves to have been covered.
I list the names, numbers, and email addresses of Vrbo executives on my customer advocacy site, Elliott. org. It turns out he tried to touch them, but never received an answer. That’s problematic.
There’s only one way to know you didn’t have insurance, and that’s to thoroughly monitor your credit card purchases. If you’re waiting for a transaction and it doesn’t materialize, you’ll want to get informed. This is especially with insurance. And yes, even if you get a confirmation.
I contacted Vrbo on your behalf.
“This is a complex case,” a Vrbo representative told me. “Our team of visitors analyzed what happened to M’s booking. Manar and spoke to CSA to learn more. We will also provide Mr. Maniar with a full refund of your booking charge as a sign of goodwill, and you will be contacted through our billing team for next steps. “
Vrbo has refunded your stay.
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