For the fourth year in a row, Delta Air Lines topped The Points Guy’s annual list of the most productive U. S. airlines, the online page announced Wednesday on “CBS Mornings. “
Brian Kelly, the site’s founder and CEO, said the Atlanta-based airline fared better after achieving big effects on reliability, family and loyalty. According to the report, Delta’s worst-performing category was affordability.
“I think Delta is taking it a step further,” Kelly said. “It is also the most expensive and profitable airline. Consumers are willing to pay to be treated like humans. I think that’s the key issue we’re looking at. “
Southwest Airlines arrived on the spot and United Airlines in third. In total the top five, American Airlines is in fourth position and Alaska Airlines in fifth position.
The sixth annual report covers the 12 months from January to December 2021, before the existing crisis affecting US airlines.
Amid widespread flight cancellations, delays and lost luggage, some call it “the summer of hell. “U. S. -based airlines U. S. troops canceled more than 120,000 flights between January and July this year, in part due to pilot shortages and increased demand.
Kelly said there were signs that “things will get better” in the coming months. On Tuesday, she said, 92 flights were canceled in the United States.
The Guy Points report uses knowledge from 4 main sections. Reliability, which accounts for 30% of the score, is related to punctuality, cancellations, baggage control and other factors. The experience, which accounts for 25% of the score, includes the visitor’s knowledge of court cases to the U. S. Department of Transportation. Usa, as well as data on saloons, cabin features and other equipment.
The “cost and scope” category accounts for 20% of the score and covers airline address networks and affordability. Loyalty, which accounts for the remaining 25%, is based on loyalty systems and the availability of bonuses.
Here is The Points Guy’s full rating for 2022: