After Stanley Wales cancelled his diving holiday on Bonaire, he filed an insurance claim with TripMate. Why do they take so long to respond?
Q: My wife and I had planned to go to Bonaire to dive last year. Before we left, I went to the hospital with bleeding. My urologist told me not to travel, especially outside the country.
I canceled my airline tickets at Delta Air Lines and my reservations at Belmar Bonaire Oceanfront Apartments. Delta gave me credits for long-term use, which I used, so no problem.
I contacted TripMate, my insurance company, to initiate my claim for the rest of the trip. I’ve been waiting for months for my refund. I contacted TripMate several times and continue to receive the same message that my case is being reviewed. Can you help me with the refund, please?—Stanley Wales, Perry Hall, Maryland
A: TripMate deserves to have paid you by now. I reviewed his claim. I had an insurance policy that covered cancellations for medical reasons. He also had a note from his urologist, on letterhead, explaining that he may simply not.
Now it’s a slam dunk if I’ve ever noticed one.
So what’s wrong? I suspect his claim came at a time of a lot of work for TripMate. Simple insurance claims only take a few days to process in most cases. wait weeks or even months to get your check.
I know this because I also had to wait months for my own travel insurance claim to be paid. This can test your patience, even if you fully perceive what is happening in the scenes.
TripMate calls 30 days to process your claims. By the time he contacted me, I had expected much more than that. You can contact the company directly to inquire about a backlog claim. If you don’t get an answer, you can reach a higher level. I list the names, phone numbers, and emails of TripMate’s visitor service managers on my customer advocacy site in www. elliott. org/corporate-touchs/trip-mate/.
I have contacted TripMate on your behalf. A few days later, he won a check for the full amount of his claim.
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